Job Summary:

• Functional knowledge & at least 1 implementation of CSM module of ServiceNow
• Development experience with SOAP, RESTful API, scripting with ServiceNow
• Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Have worked on multiple integrations of ServiceNow-Monitoring Tools
• Past experience with instance upgrade and patching is a plus, but not required.
• Hands on experience with ServiceNow CSM, ITSM, and Service Portal
• 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)
• Solid understanding in ServiceNow development, implementation, integration, JavaScript, UI policies, UI action, workflow, business rule, client script
• Identify system deficiencies and recommends solutions continual service improvements.
• Functional understanding of NOW Experience UI Framework
• Functional understanding of JMS integrations
• Basic understanding of ServiceNow Machine Learning and Predictive Intelligence capabilities
• Certification: - CSA, CAD or CIS-CSM

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